Business telephony | VoIP with IVR and call forwarding

01Does this sound familiar?

Being reachable is more than being able to make calls.

Small on their own, but together they cost time and customers every day. This is what we hear most often.

A customer calls during lunch or just after closing time. They get the voicemail, don't call back, and nobody knows they called.

Colleagues call customers from their own mobile. Customers end up with their private number and keep calling in the evenings, at weekends and on holiday. Truly switching off is no longer possible, and when someone leaves, the customer relationship leaves with them.

The phone system was set up years ago. The IVR menu still routes customers to a colleague who left long ago, and nobody dares to change it.

Werkplekken waar telefonie dagelijks gebruikt wordt

02Organisations that already switched

Vergaderruimte op het kantoor van Albers Trading

“

Thanks to the efficient IVR menu, our customers reach the right department straight away and we work more securely than ever.

Albers Trading

Business telephony with IVR, fibre internet and security

99.9%internet uptime

24/7proactive security

Advocaat van Heere Advocaten voor het kantoor

“

Because our telephony, internet and Microsoft 365 environment are fully managed, we can focus 100% on our clients.

Heere Advocaten

Business telephony, fibre internet and Microsoft 365 management

1dedicated point of contact

100%focus on clients

“

Teachers, parents and the administration are always in quick, easy contact thanks to a lightning-fast, stable network.

Mattheus School

Business telephony and fibre internet

100%Wi-Fi coverage in every classroom

1network for teachers, parents and administration

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How it works in practice

Every call gets through, even when everyone is busy.

An IVR menu and queue distribute incoming calls across the team. If nobody picks up, the call goes to mobile and then to voicemail-to-email.

Medewerker neemt lachend een klantgesprek aan aan haar bureau

One number, on every device.

Employees call from a desk phone or with the app on their own phone. The customer always sees the business number, not the mobile number. Private stays private, and existing numbers come along when you switch.

Insight into what happens with your telephony.

The dashboard shows how many calls came in and how long people waited. If the telephony is linked to AFAS, Microsoft Dynamics or Salesforce, you see who's calling as soon as a call comes in.

Team aan het werk met telefonie en dashboard

04How the switch works

Assessment

A half-hour conversation about numbers, contracts and how you call today. No preparation needed.

Set-up

IVR menu, call groups, opening hours and queues, set up around how your organisation works and tested in advance.

Switch-over

Free number porting, at an agreed time outside office hours. Your organisation is never unreachable, not even for a second.

We stay close

We connect everything and walk the team through the devices and the app. Adoption matters a lot to us: VoIP only delivers everything when everyone actually uses it well. That's why we stay reachable after the switch and keep an eye on things.

Stay as you are, or make the switch?

How it goes now

With IPCloud

Buiten kantooruren

The caller gets the voicemailYour own greeting, forwarded to mobile

Collega erbij

Waiting for the supplierSorted yourself, in a few minutes

Je nummers

Stuck with the current providerPorted for free, they stay yours

Bij een storing

A national service numberA dedicated contact, response within two hours

De factuur

Separate charges, often unclearFrom €7.50 per user per month

Five things that cost time every week right now.Everything sorted in one place, by a team that knows your organisation.

Book a consultation →

05What it costs

Indication

from €7.50per user per month

The price depends on the number of users and whether you need an IVR menu or queue. You'll get a fixed amount in the consultation.

Request a price indication

Medewerker met headset helpt klanten vriendelijk verder

Included

IVR menu, queues and forwarding rules

Free porting of existing numbers

Calling via a desk phone or mobile app

Voicemail to email and a dashboard

A dedicated contact who comes on site

Integration with AFAS, Dynamics or Salesforce

06Questions about business telephony

Can we keep our numbers?

Yes, we arrange free number porting. During the switch your organisation is never unreachable.

Do we still need physical phones?

Not necessarily. You can call from a desk phone or with the app on your mobile; calling from a laptop isn't possible. If you'd like desk phones, we supply and install them.

Can we switch to Teams or Zoom later?

Yes, your numbers and settings come along. You're not locked into anything.

What happens during a power or internet outage?

We can then automatically forward incoming calls to mobile, so your organisation stays reachable.

Never miss a customer on the line again

Being reachable is more than being able to make calls.

Every call gets through, even when everyone is busy.

One number, on every device.

Insight into what happens with your telephony.

Ready to make the switch?