Zoom Phone | Calling in Zoom Workplace

How it went for other teams

“

Whether we're calling or video calling from a computer or smartphone, it always works. Being able to go to one dedicated contact for our workplaces, hardware, security and fibre internet as well gives us real peace of mind.

Elfi Advocaten

Zoom Phone, workplaces, hardware, security and fibre internet

5services under management

1dedicated point of contact

“

Care never stops, and neither does our telephony. With a clear IVR menu and a direct emergency line, our system runs successfully 24 hours a day, 7 days a week.

VidaNova Kraamzorg

Zoom Phone with IVR and emergency line

24/7reachable

1direct emergency line

“

For us, Zoom Phone is the perfect solution because of its huge flexibility and easy management. Changing the call flow or scaling users up and down is remarkably simple.

Groen aannemingsbedrijf Punt

Zoom Phone with mobile integration

60+SIM cards connected

1system for landline and mobile

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04How the switch works

Assessment

Your numbers, licences and current contracts mapped out.

Set-up

We build IVR menus and queues in a test environment.

Switch-over

Number porting at an agreed time, outside office hours.

Guidance

We visit the team and stay close for the first few weeks.

Stay as you are, or make the switch?

How it goes now

With IPCloud

Bellen

Zoom for meetings, a separate system for callsCalls, chat and meetings in the same app

Collega erbij

Requesting a new number takes daysAdded yourself, in a few minutes

Je nummers

Stuck with the current providerPorted for free, they stay yours

Bij een storing

A national service numberA dedicated contact, response within two hours

De factuur

Separate charges, often unclearFrom €15.00 per user per month

Five things that cost time every week right now.Everything sorted in one place, by a team that knows your organisation.

Book a consultation →

What it costs

Indication

from €15.00per user per month

The amount depends on your current Zoom licences and the number of users who need to make calls. You'll get a fixed amount in the consultation.

Request a price indication

Medewerker met headset helpt klanten vriendelijk verder

Included

IVR menu, queues and opening hours

Free porting of existing numbers

Calling from Zoom on laptop and mobile

Voicemail with transcription

From call to video call in one click

A dedicated contact who comes on site

06Questions about Zoom Phone

Do we need a Zoom Phone licence?

Yes. In addition to the Zoom Workplace subscription, you need a Zoom Phone licence for each user who needs to make calls with a phone number. Resource accounts, for example for a queue, don't count towards this. In the consultation we look at your current Zoom licences and work out what needs to be added.

Can we keep our number?

Yes. Existing landline numbers are ported to Zoom Phone, including 088 and 0800 numbers. We submit the request to your current provider. Customers call the same number as always and won't notice the switch.

Does this work on mobile too?

Yes. The Zoom app on your mobile works as a full phone: outgoing calls go via the business number and incoming calls arrive there. Your private number stays private and customers always see the business number.

Can we scale up to a contact centre?

Yes, without switching platforms. If customer contact grows into a discipline of its own, you can expand to Zoom Contact Center, with queues, reporting and multiple channels. Your telephony stays as it is.

Calling in Zoom Workplace, one app for everything

Meetings are in Zoom. Calling is still somewhere else.

One app, so one place to look.

A call that gets stuck becomes a video call.

Grow without switching systems.

Telephony in Zoom, without a separate system alongside?