Microsoft Teams calling | Your landline number in Teams

04How the switch works

Assessment

Your numbers, licences and current contracts mapped out.

Set-up

We build the IVR menus and queues in a test environment.

Switch-over

Number porting at an agreed time, outside office hours.

Guidance

We visit the team and stay close for the first few weeks.

Stay as you are, or make the switch?

How it goes now

With IPCloud

Eén app

Teams for chat, a separate system for callsCalls, chat and meetings in Teams

Collega erbij

A new number takes daysSorted yourself, in a few minutes

Je nummers

Stuck with the current providerPorted for free, they stay yours

Bij een storing

A national service numberA dedicated contact, response within two hours

De factuur

Separate charges, often unclearFrom €15 per user per month

Five things that cost time every week right now.Everything in Teams, managed by a team that knows your organisation.

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05What it costs

Indication

from €15.00per user per month

The amount depends on your current Microsoft licences and the number of users who need to make calls. You'll get a fixed amount in the consultation.

Request a price indication

Medewerker met headset helpt klanten vriendelijk verder

Included

IVR menu, queues and forwarding rules

Free porting of existing numbers

Calling from Teams on laptop and mobile

Voicemail as text in Outlook

Fallback to mobile during an outage

A dedicated contact who comes on site

06Questions about Teams calling

Does this work with our existing Microsoft licences?

Yes. You need a Microsoft 365 subscription plus a Teams Phone licence. With E5 it's already included. With Business Standard, Business Premium or E3, the Teams Phone add-on is added. In the consultation we look at your current licences and work out exactly what's needed.

Can we keep using a desk phone?

Certainly. Teams-certified phones from Yealink, Poly or AudioCodes work on the same number as the app. Handy for a reception or front desk, where not everyone sits behind a laptop with a headset. You choose what goes on each desk.

How long does a switch take?

Allow two to four weeks. Porting the numbers from your current provider sets the pace, as there's a statutory period for it. We set up Teams itself in the meantime, so on switch-over day all that's left is to flip the switch.

What happens if Microsoft has an outage?

Your organisation stays reachable. We set up a fallback rule that automatically forwards incoming calls to mobile numbers during an outage. Customers won't notice anything, even if Teams is temporarily down.

Call from Teams, with your own landline number

Chat and meetings are in Teams. Calling isn't yet.

Calling without switching between apps.

Your existing numbers come along.

Managed where your IT department already works.

Calling from Teams, set up properly?