ICT for retail, hospitality, events and leisure

01 / 05

A busy day

From the first booking to after closing time: this is how your organisation stays reachable and secure.

09:00

Bookings and questions come in at the same time.

A queue with callback requests, plus AI customer contact that answers questions about opening hours, bookings and tickets.

AI customer contact →

11:30

New seasonal staff start today.

Accounts in Google Workspace are ready, with two-factor authentication.

Google Workspace →

14:00

Staff are spread across shops, terraces or locations.

Everyone reachable on the company number, including on their mobile.

Mobile telephony →

19:30

Guests, tills and office share the same building.

Wi-Fi with a separate guest network, so tills and office stay on their own network.

Wi-Fi network →

After the season

Temporary staff leave again.

Access is revoked the same day and licences scale back down.

ICT security →

02 / 05

What the rules require

What the rules require when you work with customer data, payments and temporary teams.

AVG · 72 uur

You report a data breach yourself

Even if the breach is at a supplier, such as a ticketing or booking platform, you're responsible for reporting it to the Dutch Data Protection Authority.

PCI DSS · betalingen

Keep tills and card terminals separate

Payment providers require card payments to meet the PCI DSS standard. A separate network for tills and card terminals, apart from guests and office, is the foundation.

Goede praktijk

Temporary access, truly temporary

Personal accounts with two-factor authentication, and a fixed procedure to revoke access after the season.

03 / 05

Throughout the year

In retail and hospitality, the peaks are around summer and the December holidays. Events and festivals mainly run from spring to the end of summer.

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Zomerseizoen en feestdagen

Op- en afbouw van het seizoen

04 / 05

What we arrange for you

The services that make the biggest difference in this sector. Everything from one partner, with a dedicated contact.

01

AI customer contact

Questions about opening hours, bookings and tickets answered automatically.→02

Contact centre

Queues and callback requests for larger customer-facing teams.→03

Mobile telephony

Staff at every location reachable on the company number.→04

Google Workspace

Accounts quickly on and off, with two-factor authentication.→05

Wi-Fi network

Separate networks for guests, tills and office.→

05 / 05

Questions from practice

What organisations in this sector ask us most often.

Can we scale up telephony temporarily when it's busy?

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Yes. With queues, callback requests and AI customer contact, you handle a peak without extra people on the phone.

Do we have to report a breach at a ticketing or booking platform ourselves?

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Yes. As the controller, you report a data breach to the Dutch Data Protection Authority within 72 hours, even if it originated at a supplier.

How do we arrange accounts for seasonal staff?

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With personal accounts and two-factor authentication, which we revoke straight after the season. That way you don't keep paying for licences nobody uses anymore.

Can the public and the tills share the same Wi-Fi?

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Preferably not. We set up separate networks, so guests can never reach your till or office systems.

ICT that moves with the rush