Contact centre | For larger customer teams

04How the switch works

Assessment

Your team, queues and current CRM mapped out.

Set-up

We build queues, routing and dashboards to fit.

Integration

CRM integration so calls are logged instantly.

Guidance

We train the team and stay close for the first few weeks.

Stay as you are, or make the switch?

How it goes now

With IPCloud

Routering

To whoever happens to be freeBy skill, language or customer group

Kanalen

The customer repeats their story per channelAll channels in one overview per customer

Wachttijd

Only visible afterwardsVisible in the moment

Inwerken

Weeks, because nobody can listen inListen in, whisper and take over

Bij een piek

Hiring peopleScale up temporarily, then back down

Five things customers notice right now.Customer contact that grows with your team.

Book a consultation →

What it costs

Indication

from €10.00per user per month

The amount depends on the platform, the number of agents and which channels are added. You'll get a fixed amount in the consultation.

Request a price indication

Medewerker met headset helpt klanten vriendelijk verder

Included

Queues by skill, language or customer group

Phone, chat, email and WhatsApp in one inbox

CRM integration

Reporting on waiting time and resolution rate

Listen in, whisper and take over

A dedicated contact who comes on site

06Questions about contact centres

What's the difference between Zoom Contact Center and Talkdesk?

Zoom Contact Center is the logical choice if your team already works in Zoom Workplace: one environment, one login. Talkdesk goes further in routing, reporting and the number of ready-made integrations, and suits larger customer contact teams better. In the consultation we look at which of the two fits your organisation.

Can we connect our current CRM?

In most cases, yes. Ready-made integrations exist for the well-known CRM packages; for in-house or less common systems we look at an API integration. On an incoming call the customer record opens and notes go back into the system automatically.

Can we include chat and email too?

Yes. Alongside telephony, chat, email and WhatsApp can go into the same inbox, so a customer who emails first and then calls doesn't have to explain again. You can also expand step by step, starting with telephony.

What's the minimum number of agents?

There's no hard minimum, but with fewer than about five people a contact centre usually isn't necessary. Business telephony with queues is enough then, possibly with AI customer contact in front. We'll tell you honestly if that fits better.

For teams whose job is customer contact

A regular phone system can no longer keep up.

The right agent, not the next one available.

The customer record is already open when you pick up.

Steering on data instead of gut feeling.

Which of the two fits your team?