Our approach | From first meeting to support

01How we work

Getting to know you

A half-hour conversation, at your office or via Zoom. How does your organisation work, what are you running into, and are we a good fit?

No obligation · 30 minutes

Assessment

We map out what's there now: telephony, internet, workplaces, licences and current contracts. You don't need to prepare anything; we ask the questions.

Including contracts and notice periods

Plan

You get a clear proposal: what we'll do, in what order and what it costs. Clear agreements upfront, no surprises afterwards.

Fixed price upfront

Implementation

We set everything up around how you work and test it beforehand. The switch happens at an agreed moment, often outside office hours, so you stay reachable.

Keep your numbers · minimal downtime

Guidance

Adoption matters a lot to us. We take every user through the new systems and keep coming back until it works for everyone. Only then are we done.

Walkthroughs on site and online

Support

After go-live we stay directly reachable. You call us without a ticket, we monitor where possible and come by when needed.

Response within 2 hours on average

02Our vision

ICT and communication with genuine attention

Technology should move your organisation forward, not hold it back. That's why we work clearly and directly, guided by one key word: attention. Attention in giving honest advice, in implementation and adoption by your team, and in day-to-day service and management. ICT and communication shouldn't just work, they should work for your people.

People first

Technology is ultimately about people. You have one dedicated, personal contact who knows your situation. Clients often describe us as the partner that simply picks up the phone straight away.

Everything under one roof

Calling, chat and video calls come together in Microsoft Teams, Zoom or Webex. With redundant fibre and workplace management added, you arrange everything through one partner and always know who to turn to.

Security as the foundation

Whether you work in healthcare, law or construction, your communication and data must always be secure. That's why we build in top-level security, such as Sophos MDR, for the continuity and confidentiality of your organisation.

Attention until it works

New technology only pays off when your team actually uses it. That's why we guide the implementation and adoption by your people, until it becomes second nature.

Onze belofte

With full attention, we provide a secure, fast and always reachable foundation for all your systems. So you can focus entirely on what really matters: your organisation.

03Who you'll talk to

A dedicated team, with a large network behind it

Since 2012, IPCloud has been the ICT partner for organisations in Rotterdam and the wider Randstad region. Our core team is deliberately compact: that way you always speak to the same people, who know how things fit together at your organisation.

For specialist work, we bring in our network of more than 200 specialists. You keep one point of contact; we handle the rest.

2012

active in Rotterdam

400+

organisations helped

200+

specialists in our network

04Frequently asked questions

What does the first conversation cost?

Nothing. The introductory conversation and the assessment are free of obligation. We only get started once you're happy with the proposal.

Do you have to take everything from IPCloud?

No. You can start with one part, for example telephony, and expand later. We do look at the whole picture, so everything fits together properly.

Can we keep working during the switch?

Yes. We test everything beforehand and switch over at an agreed moment, usually outside office hours. Your numbers come with you.

How long does a project take?

That depends on the scope. A telephony switch is usually done within two weeks. For larger projects, the planning is in the proposal, so you know upfront what to expect.

What if something doesn't work after go-live?

Then you call us. You get someone on the line straight away who knows your situation, without a ticket. On average we respond within two hours.

From first meeting to support, with the same people